Viewing Message Details

You can view additional information about a specific log entry in the Message Details dialog box. This dialog box contains two tabs: Info and Raw logs. The Info tab is displayed by default.

The following basic details are shown on the Info tab:

  • Mapped: The email address the message was sent to, along with any alias addresses. If the recipient address has no aliases, then it is the only address shown.
  • Connecting Relay: The IP address of the last recognized relay involved in the transmission of the message.
  • Downstream Relay: The IP address of the internal server to which the message was routed.
  • Milter Host: The IP address of the server that is home to the PureMessage mail filter.
  • Message ID: The message's ID header.
  • Action: The action performed by PureMessage (for example, "Deliver" or "Quarantine"). If the message is addressed to multiple recipients for which different actions are required, details of how the message was processed for each recipient are shown in the Activity section of the Info tab.
  • Reason: The reason that the specified action was performed (for example, "Spam" or "Offensive"). If the message is addressed to multiple recipients for which different actions are required, details of how the message was processed for each recipient are shown in the Activity section of the Info tab.

Activity

The Activity section of the Info tab contains a summary of the message-processing actions. If the message is addressed to multiple recipients, the activity for each recipient is shown in its own numbered "Results" section.

Raw Logs

Further details may be available on the Raw logs tab, which includes raw text from the mail transfer agent (MTA) log and PureMessage's message_log. The Raw logs tab can contain one or all of the following sections:

  • MTA Incoming: The MTA routing actions executed to receive the message.
  • Message Log: The complete message log entry for this message.
  • MTA Outgoing: The MTA routing actions executed to deliver the message.