What happens to messages sent to is-spam and not-spam?

If messages that should have been identified as spam are not caught by PureMessage filtering, you are encouraged to forward these messages to is-spam@labs.sophos.com.

Conversely, if PureMessage has filtered messages that you do not consider to be spam, you should forward them to not-spam@labs.sophos.com. Forwarded messages are processed as follows:

  • The message is received and checked for attachments. It is preferred that you forward spam messages as "message/rfc822" attachments. Submissions received without one or more spam samples are discarded.
  • Spam samples forwarded as "message/rfc2822" attachments are automatically extracted and sent to our spam database. URLs, IP addresses, phone numbers, content signatures and other message attributes are automatically extracted from the spam messages and passed to an automated assessment system.
  • An automated assessment is made as to whether the information extracted from the submitted spam e-mail will enable PureMessage to block the message. If PureMessage cannot consistently filter the spam message using the extracted information, the information is passed along to SophosLabs analysts for manual analysis.
  • The anti-spam data that is extracted or developed through this process is immediately added to the latest anti-spam package, which is made available via an automatic update.