Forwarding a Message

When you forward a message, a copy is sent to one or more specified recipients, and another copy remains in the quarantine. Clicking Forward beneath the quarantine Search Results pane launches a dialog box with options for reporting mis-classified messages to Sophos or specifying recipient email addresses.

To forward a message:

  1. Select the check box for the message(s) that you want to forward.
  2. Click Forward.

    The Forward dialog box is displayed, prompting you to either report the message(s) to SophosLabs or specify recipient email addresses.

  3. In the Forward dialog box, choose one of the following forward options:
    • Select the appropriate option button to report a message as a false positive, false negative or potential virus.
    • Type the email addresses of recipients (one per line), and, optionally, type a brief explanation in the Comments text box.
  4. Click Forward.