Users Can't Release Quarantined Messages

  • When the user requests the release of a message from the quarantine by replying to a quarantine digest, verify that the message reaches the PureMessage server by checking the sendmail maillog. If digest replies from the end user are not reaching the PureMessage server, verify that the mail routing is correct.
  • Check that the message being requested has not been deleted from the quarantine by the pmx-qexpire scheduled job. Compare the date of the message with the value of expire_time in etc/pmx.d/quarantine_expire.conf.
  • Check that the quarantine digest itself has not expired by comparing the date of the digest with the value of expire in /opt/pmx6/etc/pmx-qdigest.conf (5 days by default).