Performing a Simple Quarantine Query
About this task
To perform a simple query of the quarantine:
Follow these steps
-
Ensure that you are using the Simple Mode query on the
Manage Quarantine page.
The Simple Mode provides only four query parameters.
-
Enter query parameters in one or more of the text boxes.
Choose from the following:
- Recipient: The value entered is tested against the contents of
the following message headers:
env_to
,To
,Cc
,Bcc
,Resent-To
,Resent-Cc
andResent-Bcc
. (TheTo
value in the message content is not tested, as this field is frequently forged.)You can use the % symbol as a wildcard to match any set of characters within an address component. When using wildcards, the address's "@" symbol must be specified. For example, the following searches return
john.doe@example.com
:%@example.com john.%@example.com %.doe@example.com john.doe@example.% %@% john.%@%.com john.doe@%
- Sender: The value entered is tested against the contents of the
following message headers:
env_from
,From
,Sender
,Reply-To
,Resent-From
andResent-Sender
. (The From value in the message content is not tested because this field is frequently forged.)You can use the % symbol as a wildcard to match any set of characters within an address component. When using wildcards, the address's "@" symbol must be specified. For example, the following searches return
john.doe@example.com
:%@example.com john.%@example.com %.doe@example.com john.doe@example.% %@% john.%@%.com john.doe@%
- ID: The value entered is tested against the following message
components:
- Queue ID: Each message in the quarantine is assigned a unique Queue ID. To view a message's Queue ID, click the envelope icon beside the message, and then click Quarantine Info. To view a specific message, enter the message's Queue ID in this text box.
- Quarantine Digest ID: When PureMessage generates quarantine digests, each message listed in the digest is assigned an ID code.
- Header Message ID: If the format of the search string resembles a header message
ID (for example, by containing an "@" separator), the contents of this text box are tested
against the value in the Message-ID header. To view a message's
Message-ID
header, click the envelope icon beside the message and then click Message Source.
Wildcards are not supported in the ID text box.
- Display: Select the number of messages to display per page. The default is 20 messages.
- Recipient: The value entered is tested against the contents of
the following message headers:
-
Click Run Query.
Either a list of messages that match your query parameters is displayed, or a message is displayed advising that "No indexed messages matched this query." If there are no matches, change the parameters of your query and try again.