Performing a Simple Quarantine Query

To perform a simple query of the quarantine:

  1. Ensure that you are using the Simple Mode query on the Manage Quarantine page.
    The Simple Mode provides only four query parameters.
  2. Enter query parameters in one or more of the text boxes.
    • Recipient: The value entered is tested against the contents of the following message headers: env_to, To, Cc, Bcc, Resent-To, Resent-Cc and Resent-Bcc. (The To value in the message content is not tested, as this field is frequently forged.)

      You can use the % symbol as a wildcard to match any set of characters within an address component. When using wildcards, the address's "@" symbol must be specified. For example, the following searches return john.doe@example.com:

      %@example.com
      john.%@example.com
      %.doe@example.com
      john.doe@example.%
      %@%
      john.%@%.com
      john.doe@%
    • Sender: The value entered is tested against the contents of the following message headers: env_from, From, Sender, Reply-To, Resent-From and Resent-Sender. (The From value in the message content is not tested because this field is frequently forged.)

      You can use the % symbol as a wildcard to match any set of characters within an address component. When using wildcards, the address's "@" symbol must be specified. For example, the following searches return john.doe@example.com:

      %@example.com
      john.%@example.com
      %.doe@example.com
      john.doe@example.%
      %@%
      john.%@%.com
      john.doe@%
    • ID: The value entered is tested against the following message components:
      • Queue ID: Each message in the quarantine is assigned a unique Queue ID. To view a message's Queue ID, click the envelope icon beside the message, and then click Quarantine Info. To view a specific message, enter the message's Queue ID in this text box.
      • Quarantine Digest ID: When PureMessage generates quarantine digests, each message listed in the digest is assigned an ID code.
      • Header Message ID: If the format of the search string resembles a header message ID (for example, by containing an "@" separator), the contents of this text box are tested against the value in the Message-ID header. To view a message's Message-ID header, click the envelope icon beside the message and then click Message Source.

      Wildcards are not supported in the ID text box.

    • Display: Select the number of messages to display per page. The default is 20 messages.
  3. Click Run Query.

    Either a list of messages that match your query parameters is displayed, or a message is displayed advising that "No indexed messages matched this query." If there are no matches, change the parameters of your query and try again.